Store Policies

Last updated 29 October 2026

Five Pack Studios is the private atelier of Aumber Hudson. Every piece is made by hand in small numbers. These policies cover everything sold on fivepackstudios.com.

All sales are final

Because each piece is handmade, all sales are final, except where the law requires otherwise. If something isn't right, write to us first. We will always try to make it right, and a refund is the last resort.

Damaged, faulty or not as described

If your piece arrives damaged, has a defect, or isn't what the listing described, email Support@fivepackstudios.com within 14 days of delivery with your order number and photos. Please keep the packaging until we've sorted it out. Depending on the problem, we will repair it, replace it, or, if neither is possible, refund you. Nothing in this policy takes away rights you have under the law.

Pre-orders and made-to-order pieces

Some pieces are made after you order. The listing shows the expected wait. If we can't ship by that estimate, we'll email you a new date and you can choose to wait or cancel for a full refund.

Commissions

Commissions are agreed one by one. The written terms we send you, including price, deposit, timeline and approvals, apply to that piece.

Shipping

We ship anywhere we can. Shipping costs are shown at checkout and paid by the buyer. Orders outside the United States may owe import duties or taxes, which are the buyer's responsibility. Once a parcel is with the carrier, tracking is sent by email.

Before you dispute a charge

Please email us first. Most problems can be fixed quickly once we know about them.

Contact

Email: Support@fivepackstudios.com